DNS Heroes Privacy Policy

DNS Heroes provides domain registration, professional email hosting, managed websites, business listings, and related digital services for local businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you provide when you request a quote, create an account, or use our services. This includes your name, email address, phone number, billing address, and company name.

We also collect information needed to deliver the services you order, such as domain names, email addresses, website content, and business listing details. When you contact Customer Care, we keep records of those messages and any files you send.

Payment information is processed by our payment providers. We do not store full credit card numbers. We may also collect basic technical information, such as your IP address and browser type, when you visit our website or use our support tools.

How We Use Your Information

We use your information to provide and support the services you order, process payments, and send invoices, statements, and receipts. We also use it to communicate with you about your account, renewals, and support requests, and to improve our services.

In some cases, we use your information to meet legal or registrar requirements, including ICANN rules that apply to domain registrations.

How We Share Your Information

We share your information only as needed to deliver the services. Domain and email data is shared with our registrar and hosting partners (OpenSRS and/or GoDaddy) so they can register domains, host email, and provide related services. Billing information is shared with our payment processors to complete transactions.

We may also share information with trusted service providers that help us with email delivery, support ticketing, or website analytics. These providers are required to protect your information. We may disclose information if required by law or to protect the security of our services and the rights of others.

We do not sell your personal information.

Data Retention

We keep account and billing records as required by law or for legitimate business purposes. Website and email content is retained according to the terms of your plan. After you cancel a service, we typically retain related data for 30 days so you can recover it if needed, then delete it unless we are required to keep it longer.

Your Rights and Choices

You may request access to or correction of your personal information, or ask us to delete it, subject to legal and service obligations. You can also opt out of non-essential marketing emails at any time. To exercise these rights, contact Customer Care.

Security

We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and revise the “Last Updated” date above.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

DNS Heroes 

Email: herocare@heroforgealliance.com 

Website: dnsheroes.com

Last Updated: October 1, 2026